We understand that this is an uncertain time and we have revised our refund policy to help. If you happen to become ill, show symptoms or become aware of any contact with someone with COVID-19, we ask that you stay home and explore the virtual experience instead. Simply submit your refund request by completing a Refund Request Form and we will get you a refund for your in-person portion of your tickets.
Refunds for any other reason are not guaranteed and will incur the cost of credit card fees.
Important Note: There will be no refunds available for the Virtual Experience. If you have purchased onsite tickets, $10 per ticket will be retained so that you may still enjoy access to the Virtual Experience.
We are sold out at this time and at capacity for this final weekend of the show, per the Boone County Health Department’s standards. Since there are no available time blocks for you to repurchase, we are therefore unable to process additional refunds pertaining to scheduling conflicts for the duration of the show. Thank you for your understanding, and please enjoy exploring the virtual experience that came with your ticket whether or not you are able to use your in-person ticket!
We are sold out at this time and at capacity for this final weekend of the show, per the Boone County Health Department’s standards. Don’t worry, you can still purchase tickets to our Virtual Experience and walk through all the homes in the 3D tours, save photos to your favorites, watch video highlight reels and submit questions to the builder directly through the site! Thank you for your understanding as we adhere to the health department’s expectations this year.